Commercial Customer Support Coordinator

About the Opportunity

We’re looking for an adaptable and customer‑focused Commercial Support Coordinator to support our commercial sales function in a fast‑paced, high‑volume environment. This role plays a critical part in ensuring customers and internal teams receive timely, accurate, and professional support across enquiries, quoting, orders, and portal administration.

With a strong focus on professional tooling, this role requires a solid understanding of product specifications and pricing accuracy. The role also supports bids and tenders, requiring excellent attention to detail, strong coordination skills, and the ability to confidently manage multiple priorities.

What You’ll Be Doing

• Manage a high‑volume, customer‑facing inbox and phone line with friendly, professional responses
• Process quote requests accurately, including specialised tooling quotes
• Liaise with customers to clarify specifications, pricing, and lead times
• Support sales teams and stores with pricing and availability queries
• Review and process purchase orders, identifying and resolving discrepancies
• Upload and reconcile invoices across customer portals
• Support bids and tender submissions with accurate data and documentation
• Track deadlines and coordinate inputs from internal stakeholders

You’re Likely a Match If You Have

• Experience supporting customers in fast‑paced or high‑volume environments
• Strong attention to detail with confidence handling quotes, orders, and documentation
• Solid communication skills and a customer‑first mindset
• Comfortable multitasking and prioritising competing requests
• Proficiency in Excel for basic tracking and reporting
• Exposure to professional tooling products or quoting processes
• Experience or interest in bids and tenders support (preferred, not essential)
• A proactive, self‑sufficient approach to problem solving

What’s on Offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: 5th week of annual leave, 2 well-being days + 1 volunteer day
📚 Career Growth: Endless learning and development opportunities
👶 Parental Leave: 12 weeks of gender-neutral paid leave
🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion
⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
🧠 Mental Health: Gold accreditation by Mental Health Australia
🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities.

Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company-owned stores across Australia.

With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.

This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity. 

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