Loyalty Manager

About the Opportunity

Are you passionate about loyalty, customer engagement and using data to drive commercial results?

We’re looking for an experienced Loyalty Manager to lead our Total Tools Insider Rewards program on a 6-month fixed-term contract. You’ll drive member engagement and retention, lead a high-performing team, and shape more personalised, data-driven customer experiences as we continue to evolve our loyalty program and technology.

What you’ll be doing:

• Lead and optimise the Insider Rewards program.
• Shape loyalty strategy to grow engagement and retention.
• Drive personalised engagement across the customer lifecycle.
• Use data and insights to improve customer and commercial outcomes.
• Support the transformation of our loyalty technology and ecosystem.
• Lead the Customer Engagement team and collaborate across the business.

You’re likely a match if you are/have:

• Experience managing loyalty programs, member engagement and optimisation.
• Proven success delivering customer engagement strategies and results.
• Strong knowledge of lifecycle marketing, segmentation and personalisation.
• Experience with loyalty platforms, customer data and marketing automation.
• A customer and data-driven mindset, turning insights into action.
• Strong stakeholder management and people leadership skills.

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging: 

📚 Career Growth: Endless learning and development opportunities 

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion 

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)  

🧠 Mental Health: Gold accreditation by Mental Health Australia 

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited 

About Us

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities.

Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.

This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.

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