Promotions and Merchandise Coordimator

Total Tools | Metcash
📍 National Support Office (Port Melbourne/Heatherton) | Full-time

About the Role

We’re looking for a highly organised and proactive Promotions & Merchandise Coordinator to provide critical planning, coordination and administrative support to our Merchandise and Promotions team. Reporting to the National Promotions Manager, this role plays a key part in the successful execution of promotional campaigns across the Total Tools network.

If you thrive on juggling deadlines, connecting stakeholders and keeping projects moving, this is an excellent opportunity to work in a fast-paced, collaborative environment at the heart of retail promotions.

Key Responsibilities

Promotions

• Provide end-to-end planning and administrative support to the National Promotions Manager

• Assist with the execution of national promotional campaigns

• Liaise with internal stakeholders to ensure timelines and deliverables are met

• Act as a key conduit between Merchandise and Marketing teams, “connecting the dots” across stakeholders

• Manage campaign schedules, deadlines and documentation

• Develop and maintain accurate spreadsheets and documentation to support campaigns

• Review and annotate campaign assets

• Prepare documents and materials for internal meetings

• Brief the Merchandise team on upcoming promotions and requirements

• Act as a key point of contact for gathering, validating, and relaying information between departments

• Assisting stores by actioning and coordinating their requests in a timely manner

• Manage reconciliation of freight charges from TNT and FedEx

• Support the National Promotions Manager and Merchandise Operations Manager with day-to-day administrative tasks and ad hoc requirements

Merchandise

• Support day-to-day administrative and operational activities across the Merchandise team

• Assist with general departmental duties as required

About You

You’re detail-oriented, organised and confident managing multiple priorities at once. You’re comfortable working independently but equally effective as part of a team.

You’ll bring:

• Strong written and verbal communication skills

• Excellent time management and prioritisation skills

• High attention to detail and strong organisational capability

• A proactive, flexible and team-first mindset

• The ability to problem-solve and adapt in a fast-paced environment

• Strong Microsoft Office skills (Outlook, Teams, Excel, PowerPoint) Excel proficeincy is essential!

• Ability to work independently as well as in a wider team with minimal supervision

Experience

• Previous administration and/or customer service experience

• Retail experience is advantageous

What’s on offer 

• We’re proud to offer a workplace that supports your well-being, growth, and belonging: 
• 🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually 
• 📚 Career Growth: Endless learning and development opportunities 
• 👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 
• 🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion 
• ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)  
• 🧠 Mental Health: Gold accreditation by Mental Health Australia 
• 🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited 

Joining the Total Tools Family   

At Total Tools & Hardware Group, we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities. Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, franchisees and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building. 

#INHT #LI-KB1