Franchise Manager

Joining the Metcash and Allied Retail Group Family

At Metcash and Allied Retail Group (ARG), you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About the Opportunity

We have an exciting opportunity to join the ARG as a Franchise Manager located in Auckland.  ARG incorporates The Bottle-O, Liquor Centre, Merchants Liquor and Liquor Spot liquor retail marketing brands.The Retail Operations Manager will lead the ARG retail operations field team and support office team, aligning with the merchandise & marketing team, as well as ARG’s ~370 retailer members, to develop an industry leading retail program and support model, assisting to drive the growth of the ARG network’s success within New Zealand. You will foster strong relationships with key trade and non-trade suppliers, developing retail initiatives and executing agreed strategies. Driving retail technology solutions and developments, you will contribute to positioning the ARG for future omni channel success.

In this Role

• Developing and Implementing Strategies: Create and execute strategies to improve franchise performance, focusing on sales growth, customer satisfaction, and operational efficiency.
• Ensuring Compliance: Ensure all franchise locations comply with company standards, local laws, and regulations related to the sale of alcohol.
• Training and Support: Provide comprehensive training to franchisees on store operations, product knowledge, customer service, and compliance with legal requirements.
• Performance Monitoring: Regularly monitor and analyze sales data, financial reports, and customer feedback to identify trends and areas for improvement.
• Conflict Resolution: Address and resolve any issues or conflicts between the franchisor and franchisees, ensuring smooth operations and positive relationships.
• Business Planning: Assist franchisees in developing and implementing business plans, setting goals, and creating action plans to achieve them.
• Marketing Initiatives: Collaborate with Marketing team to implement marketing and promotional campaigns to enhance brand visibility and attract new customers.
• Audits and Assessments: Conduct regular audits of franchise locations to ensure compliance with brand standards and identify areas for improvement.
• New Franchisee Onboarding: Oversee the selection, recruitment, and onboarding of new franchisees, ensuring they are well-prepared to operate their stores successfully.
• Regular Meetings: Organize and facilitate regular meetings with franchisees to discuss performance, goals, and operational issues.

You're Likely a Match If

• 5+ years’ experience in a similar role
• Previous field team management experience
• Previous project management experience influencing internal and external parties
• Lead and influence at senior levels
• Strong selling, influencing and negotiation skills
• Exceptional communication skills, including presentations to groups
• Strong commercial acumen
• Intermediate MS Office (Word, Excel & PowerPoint)

Life at Metcash

🌈 Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!

🌟 Enjoy a 5th week of annual leave every year after your first year.

🌿 Benefit from 2 well-being days and 1 volunteer day annually.

🌐 An abundance of learning, development, and career growth opportunities.

💼 12 weeks of gender-neutral paid parental leave for primary carers.

🏆 Proudly awarded the “Bronze Employer for LGBTQ Inclusion”.

🌍 Recognized as the 74th in the "Equileap Top 100" globally for initiatives on gender equity.

⚖️A neutral gender pay gap of under 5% as published by WGEA 2023- 2024

🥇 Gold accreditation by Mental Health Australia.

💸 Incredible value discounts and perks through our team member app, “Our Local”.

About Us

Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY24. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and become part of something bigger!

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#INFLA

At Metcash we BELIEVE independence is worth fighting for; in treating OUR PEOPLE. RETAILERS and SUPPLIERS the way we like to be treated; and in GIVING BACK to the communities where we live and work