Retail Operations Manager

Joining the Metcash and Allied Retail Group Family

At Metcash and Allied Retail Group (ARG), you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About the Opportunity

We have an exciting opportunity to join the ARG as a Retail Operations Manager located in Auckland.  ARG incorporates The Bottle-O, Liquor Centre, Merchants Liquor and Liquor Spot liquor retail marketing brands.  The Retail Operations Manager will lead the ARG retail operations field team and support office team, aligning with the merchandise & marketing team, as well as ARG’s ~370 retailer members, to develop an industry leading retail program and support model, assisting to drive the growth of the ARG network’s success within New Zealand.  You will foster strong relationships with key trade and non-trade suppliers, developing retail initiatives and executing agreed strategies. Driving retail technology solutions and developments, you will contribute to positioning the ARG for future omni channel success.

In this Role

• Develop and execute growth plans to establish a comprehensive national coverage of retail stores across all of ARG’s brands
• Develop strategies to enhance retail execution in store and engage our retail members
• Drive a high performing culture within the ARG field team and ensure our Retail Business Managers are supported as they develop their retailers’ businesses
• Engage with retail committees and the broader membership, to build rapport across the ARG business, with the objective of strengthening the partnership with the ARG retail network.
• Oversee the completion of the roll-out of ARG Loyalty and e-Comm Programs and similar initiatives
• Management of the Store Development and Refresh Budgets and deliver on other fiscal targets

You’re Likely a Match If

• 5+ years’ experience in a similar role
• Previous field team management experience
• Previous project management experience influencing internal and external parties
• Lead and influence at senior levels
• Strong selling, influencing and negotiation skills
• Exceptional communication skills, including presentations to groups
• Strong commercial acumen

• Intermediate MS Office (Word, Excel & PowerPoint)

Life at Metcash

🌈 Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!

🌟 Enjoy a 5th week of annual leave every year after your first year.

🌿 Benefit from 2 well-being days and 1 volunteer day annually.

🌐 An abundance of learning, development, and career growth opportunities.

💼 12 weeks of gender-neutral paid parental leave for primary carers.

🏆 Proudly awarded “Bronze Employer for LGBTQ Inclusion”.

🌍 Recognised as 45th in the global "Equileap Top 100" for initiatives on gender equity.

⚖️A neutral gender pay gap of under 5% as published by WGEA 2022- 2023

🥇 Gold accreditation by Mental Health Australia.

💸 Incredible value discounts and perks through our team member app, “Our Local”.

About Us

Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and be part of something bigger!

#LI-SO1

#INFLB

At Metcash we BELIEVE independence is worth fighting for; in treating OUR PEOPLE. RETAILERS and SUPPLIERS the way we like to be treated; and in GIVING BACK to the communities where we live and work