Store Operations Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

 When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

Our Food Service and Convenience business encompasses our wholesale, foodservices and distribution services across the Campbells Wholesale, Superior Food Services, and Independent Grocers brands – servicing small to medium businesses right across Australia. Joining the Food Service and Convenience business at Metcash means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.

About the Opportunity

Reporting to the Branch Manager, the Store Operations Manager - Bendigo is responsible for the safe, efficient, and effective running of store and warehouse operations. You’ll oversee dispatch, receiving, inventory accuracy, team leadership, and customer service across a dynamic wholesale environment with many moving parts.

This is a frontline leadership role where you’ll manage supervisors and operational team members, build strong relationships with internal and external partners, and drive operational excellence across the branch.

In this Role

• Lead daily store and warehouse operations, ensuring accurate and on‑time dispatch and high DIFOT performance.
• Oversee receiving, stock integrity, replenishment, and promotional execution.
• Coach, develop, and support supervisors and operational team members.
• Drive a strong safety culture and ensure compliance with WHS, COR, Food Safety, and HACCP requirements.
• Build positive relationships with customers, suppliers, transport partners, and internal teams.
• Support achievement of financial targets, operational efficiencies, and continuous improvement initiatives.

You’re Likely a Match If

• Experience in a similar role with excellent knowledge of wholesale / retail, Supermarkets operations within grocery /Confectionery or Hospitality (Supermarkets, Foodservice & Liquor) industry
• Ability to lead teams, coach supervisors, and manage performance
• Strong understanding of safety compliance (WHS, COR, Food Safety, HACCP)
• Excellent communication and relationship‑building skills
• Operational knowledge, including warehouse/dispatch processes and WMS systems
• Commercial acumen, forecasting and planning capability, and problem‑solving skills

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support. 

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

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