Customer Support Manager
Date: 20 Oct 2026
Location: Bungalow, QLD, AUSTRALIA
Company: Metcash
At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.
When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:
- Grow your career with tailored development programs
- Thrive your way with flexible work options
- Make your mark in a high-performing, values-led team
Our Food Service and Convenience business encompasses our wholesale, foodservices and distribution services across the Campbells Wholesale, Superior Food Services and Independent Grocers brands, servicing small to medium businesses across Australia. Joining this business means contributing to brands with real purpose while helping independent businesses and local communities thrive.
About the Opportunity
We’re looking for a full-time Customer Support Manager to lead outbound warehouse operations at our Cairns site. Reporting to the Branch Manager, you’ll guide our loaders, pickers and administration team to deliver safe, efficient and reliable service for customers.
This hands-on leadership role will see you coordinate dispatch activities, work closely with transport providers and improve operational processes. You’ll play an important role in maintaining safety and Chain of Responsibility requirements while ensuring delays and service issues are communicated and resolved promptly.
In this Role
- Lead the safe and efficient dispatch of outbound customer orders.
- Plan staffing and allocate workloads across outbound operations.
- Partner with transport providers to support timely, cost-effective delivery.
- Maintain strong relationships with customers and operational stakeholders.
- Uphold Chain of Responsibility, OHS, HACCP and manual-handling requirements.
- Identify and implement approved operational improvements.
- Lead, train and support warehouse and administration team members.
- Resolve service issues and escalate customer risks to the Branch Manager.
What are we looking for?
- At least five years’ experience in a similar operational leadership role.
- Comprehensive knowledge of Chain of Responsibility requirements.
- A warehousing and distribution qualification is desirable.
- Strong leadership, interpersonal and communication skills.
- The ability to motivate people and collaborate across different stakeholder groups.
- Excellent organisational and time-management capabilities.
- The ability to perform effectively in a fast-paced, high-pressure environment.
- A continuous-improvement mindset with practical problem-solving skills.