Services Manager WA

At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About the Opportunity

Metcash Retail Technology provides systems integration and business support services for all retail customers serviced by Metcash Food & Grocery and Australian Liquor Marketers.

We have an exciting opportunity to join Metcash as a Services Manager based in Canning Vale and responsible for retailer support across a range of systems; retail pricing for retailers, host support data to POS systems, ordering and electronic invoicing, point of sale software upgrade and training for our retailers, and the roll-out of new systems and programs like eCommerce to our retail customers.

Whilst the role is based in Canning Vale, you will be also responsible for project rollout to all our retailers Australia wide as needed, but with a focus on WA Retailers. The Services Manager will also interact with customers all over Australia, and some travel may be required. Technical Customer support for our customers will form part of the role.

In this Role

• Managerial leadership for Support Advisors and Administration Officer
• Support retailer integration with Metcash systems; Host Support, electronic ordering, electronic invoicing and the provision of scan data
• Mediate and resolve retailer technical issues internally and externally
• Interact with a range of stakeholders including business team members, IT team members, external parties [software and hardware solution partners] and with our retailers, throughout the product life cycle.
• Ability to solve problems assisting the business in decisions through use of analytical tools
• Establish & maintain strong working relationships with key stakeholders both internally within Retail Technology and externally with our Customers

You’re Likely a Match If

• Experience with retail operations and POS systems
• Strong Customer Service focus
• Experience with complex ERP systems desirable
• Demonstrated strong interpersonal skills and leadership capability
• Can build strategic working relationships with both internal & external stakeholders

Life at Metcash

🌈 Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!

🌟 Enjoy a 5th week of annual leave every year after your first year.

🌿 Benefit from 2 well-being days and 1 volunteer day annually.

🌐 An abundance of learning, development, and career growth opportunities.

💼 12 weeks of gender-neutral paid parental leave for primary carers.

🏆 Proudly awarded the “Bronze Employer for LGBTQ Inclusion”.

🌍 Recognized as the 74th in the "Equileap Top 100" globally for initiatives on gender equity.

🥇 Gold accreditation by Mental Health Australia.

💸 Incredible value discounts and perks through our team member app, “Our Local”.

About Us

Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and become part of something bigger!

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