Dispatch Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

We’re looking for a Dispatch Manager to join our Campbell’s team in Clayton. Reporting to the Branch Manager, you’ll be responsible for managing the outbound dispatch function, ensuring workplace safety, compliance with Chain of Responsibility (CoR), and delivering outstanding service to our customers. You’ll also lead a team of loaders, pickers, and admin staff while working closely with transport providers to achieve efficient and timely deliveries

In this Role

• Oversee the dispatch, handling, and distribution of all outbound orders
• Manage staffing levels and workloads to optimise operational efficiency
• Build strong relationships with transport providers and customers
• Lead, coach, and develop loaders, pickers, and admin staff
• Implement processes to minimise shrinkage and improve service
• Ensure compliance with OHS, CoR, HACCP, and all safety legislation
• Escalate and resolve operational issues quickly to maintain service standards
• Drive continuous improvement across warehouse and dispatch operations

You’re Likely a Match If  

• 5+ years’ experience in a dispatch, warehouse, or logistics management role
• Strong knowledge of Chain of Responsibility (CoR) requirements
• Experience leading and developing diverse operational teams
• Excellent time management and organisational skills
• Strong interpersonal and communication skills to motivate and influence
• Proven ability to resolve issues in a fast-paced environment
• Experience with compliance standards such as OHS, HACCP, and RTW
• Warehousing or distribution qualifications (desirable)

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

#LI-IS1 #INFLA