Regional Operations Manager

Build Strong Communities. Lead High-Performing Teams. Drive Regional Success.

About the Opportunity

We're looking for an experienced and commercially savvy Regional Operations Manager – South to lead and inspire a network of stores across the region, driving performance, customer experience, operational excellence and team capability.

As Regional Operations Manager, you'll take ownership of a portfolio of stores and sites, leading teams to deliver outstanding customer experiences, strong commercial outcomes and consistent operational standards. You'll partner closely with cross-functional stakeholders to improve performance, drive sales growth and build leadership capability across the network.

This role is perfect for a leader who thrives in a fast-paced, multi-site environment and enjoys balancing strategic thinking with hands-on operational leadership.

In this Role

• Leading, coaching and developing Area Managers, Store Managers and Site Leaders across the region.
• Driving a high-performance culture focused on customer service, accountability, safety and commercial success.
• Delivering regional sales, profitability, labour productivity and operational performance targets.
• Ensuring consistent execution of retail, trade and operational standards across all sites.
• Using data and performance insights to identify opportunities, address challenges and drive continuous improvement.
• Partnering with Trade Sales, Merchandise, Inventory, Logistics and Support Office teams to deliver strong business outcomes.
• Leading change initiatives and embedding new ways of working across the regional network.
• Building leadership capability, succession pipelines and talent development plans.

What we are looking for

• Significant leadership experience in multi-site retail, operations or a similarly complex customer-facing environment.
• Experience in Trade distribution is a must have
• Proven success leading geographically dispersed teams and driving performance through others.
• Strong commercial acumen with experience managing sales, P&L, labour and productivity metrics.
• Demonstrated ability to influence, engage and build strong stakeholder relationships.
• Experience leading operational improvement and organisational change.
• A passion for developing people and creating high-performing teams.
• Experience within hardware, trade, building products or a related industry will be highly regarded.