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Customer Service Officer

Date: 10-Sep-2021

Location: Crestmead

Company: Metcash

Metcash | Australia’s leading wholesale distribution and marketing company


At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.


About the role

We have an excellent opportunity for a Customer Service professional to further their career with a successful FMCG company who supports the growth of the independent retailer. This role will work within the Supermarket space where you will be a central point of contact for internal and external customers providing quick support and complaint resolution services that exceed expectations. We are looking for people who thrive in a fast-paced role and flexible to work on a roster basis from 7 am to 7pm Monday to Friday and public holidays if required. Working with a dynamic and diverse team you will thrive in a volume customer driven environment that requires excellent time management skills. 


What you’ll do

  • Proactively manage individual claims from notification to closure within required timeframe
  • Answer all inbound call types in accordance with the Customer Service Quality Assurance Program
  • Ensure 100% accuracy in data entry, covering orders, claims, customer records and information
  • Liaise with internal and external stakeholders to optimise service and sales opportunities ensuring a total supply solution
  • Work on new initiatives as required by the Customer Service Team leader


What you’ll bring
•    Minimum 3 years’ experience in a Call Centre Customer Service environment preferably in a distribution/FMCG environment
•    Excellent verbal and written communication skills
•    A strong ability to analyse information and solve problems
•    Strong organisation/time management skills and attention to detail
•    An ability to follow all organisational policies and procedures
•    Knowledge of MS Office applications at an intermediate level.


What we can offer you 

•    Free and secure onsite car parking
•    Ongoing learning and development
•    A supportive team environment

At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart. 


So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.



Make your Mark!