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Customer Service Officer

Date: 20-Jun-2022

Location: Crestmead, AUSTRALIA

Company: Metcash

Metcash | Australia’s leading wholesale distribution and marketing company


About the role

We have an excellent opportunity for a Customer Service call centre professional to further their career with a successful FMCG company who supports the growth of the independent retailer. 

As an essesntial service this role supports the Food Pillar where you will be a central point of contact for internal and external customers providing quick support and complaint resolution services.  We are looking for people who thrive in a fast-paced environment.  We need team members that are flexible with hours to work Monday to Friday and public holdidays if required on a 7am to 7pm rotating shift.


Working with a dynamic and diverse team you will thrive in a volume customer driven environment that requires excellent time management and problem solving skills. 


What you’ll do

  • Proactively manage individual claims from notification to closure within required timeframe
  • Answer all inbound call types 
  • Outbound warm selling
  • Ensure high accuracy in data entry, covering orders, claims, customer records and information
  • Liaise with internal and external stakeholders to optimise service and sales opportunities ensuring a total supply solution
  • Be involved in new initatives that support the wider team


What you’ll bring
•    Experience in a Call Centre Customer Service environment is a must!
•    Strong organisation/time management skills and attention to detail

•    Excellent verbal and written communication skills
•    Knowledge of MS Office applications at an intermediate level


What we can offer you 

•    Free and secure onsite car parking
•    Ongoing learning and development
•    A supportive team environment


At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart. 


So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.