Customer Success Business Support

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

Ready to make an impact in a customer-focused role?

 As a Customer Success Business Support, you'll play a key role in supporting customer onboarding, platform support, data management and customer communications. Working closely with Customer Success Managers and Coordinators, you'll help deliver a seamless customer experience while ensuring data accuracy, coordinating customer requests and contributing to process improvements.

If you're highly organised, detail-oriented and enjoy working across systems, people and processes, we'd love to hear from you!

In this Role

• Deliver exceptional support to customers by managing enquiries and resolving issues efficiently
• Coordinate customer and supplier onboarding to ensure a seamless experience
• Maintain accurate customer, supplier and product data across multiple systems
• Analyse and cleanse data to support reporting accuracy and business performance
• Prepare reports, dashboards and insights to assist decision-making
• Organise customer meetings, training sessions and reviews, ensuring follow-up actions are completed
• Contribute to process improvements, system enhancements and business projects that drive operational efficiency

You’re Likely a Match If

• Strong administration and organisational skills, with the ability to manage competing priorities
• Exceptional attention to detail and a commitment to data accuracy
• Intermediate to advanced Excel skills, with experience analysing and reporting on data
• Confident written and verbal communication skills, with the ability to build strong stakeholder relationships
• Experience working with CRM platforms such as Salesforce or similar customer management systems
• A proactive, solutions-focused approach and the ability to work effectively in a fast-paced environment
• Previous experience in customer success, customer service, business support or operational administration roles

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY26) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity. 

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