Field Sales Process Optimisation Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

Our Food Service and Convenience business encompasses our wholesale, foodservices and distribution services across the Campbells Wholesale, Superior Food Services, and Independent Grocers brands – servicing small to medium businesses right across Australia. Joining the Food Service and Convenience business at Metcash means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.

About the Opportunity

As the Process Optimisation Manager, you will lead the harmonisation and optimisation of sales processes, systems, and workflows as we integrate as one Food Service & Convenience business. This role is responsible for analysing current-state processes across both organisations, identifying gaps and inefficiencies, and designing a scalable, efficient, and standardised sales operating framework.

In this Role

• You will conduct a full audit of existing sales processes, systems and workflows within our Field Sales function of the FS&C business
• Design and implement a unified end-to-end sales process (lead generation through to post-sale handover)
• Evaluate existing CRM and sales tools across both businesses
• Lead process mapping and system requirement definition
• Develop and execute a structured change management plan
• Define KPIs to measure process efficiency and sales effectiveness
• Work closely with Sales Leadership to ensure process alignment with targets

You’re Likely a Match If

• Bachelor’s degree in business, Operations Management, Management, or related discipline (or equivalent professional experience)
• You have proven experience in process optimisation, sales operations, or business transformation
• Experience in leading and delivering projects across multiple stakeholder groups
• Experience integrating or consolidating business units
• Strong CRM and sales systems knowledge (e.g., Salesforce, HubSpot, Dynamics, etc.)
• Process mapping and workflow design expertise
• Experience managing change within commercial teams

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

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