Key Account Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

Independent Brands Australia (IBA) is the retailer arm of Metcash's liquor pillar. We're the largest network of independent liquor retailers in Australia, supporting Cellarbrations, The Bottle-O, IGA Liquor, Porters Liquor, Thirsty Camel and Duncans.

At IBA, being part of something bigger means making a real difference to local retailers, businesses and the community. We support a wide range of independently owned liquor stores, helping them compete with the large chains and thrive in a dynamic market.

When you join the IBA network you’re not just working with a family business, you’re getting backed by the strength of the Metcash Group. Whether you're on the retail floor, in store support or behind the scenes, you're helping to champion successful independents across Australia.

About the Opportunity

We're seeking a commercially minded and relationship-focused Key Account Manager to join our IBA team. This permanent full-time opportunity can be based in Queensland, with NSW also considered for the right candidate. Partnering with key retail groups and strategic customers, you'll drive commercial performance, strengthen customer relationships, and help deliver growth across the IBA network. The role includes a minimum of two nights of travel per month and offers the opportunity to work closely with a broad range of internal and external stakeholders.

In this Role

• Manage and grow a portfolio of key retail and strategic customer accounts.
• Develop and execute customer growth plans that align with business objectives, and other internal teams.
• Identify opportunities to increase sales, engagement and profitability, in conjunction with suppliers.
• Negotiate commercial agreements, promotional programs and trading initiatives.
• Analyse sales performance and customer data to deliver actionable insights.
• Partner with Category, Marketing, Merchandise and Operations teams to drive and execute new strategy across your portfolio.  
• Maintain accurate forecasts, reporting and account management plans.

You’re Likely a Match If

• Proven experience in Key Account Management or Business Development role.
• FMCG industry experience, liquor experience will be highly regarded.  
• Strong stakeholder management and relationship-building skills.
• Commercially astute and comfortable managing complex customer relationships.
• Experience negotiating commercial terms and driving mutually beneficial outcomes.
• Confident working with sales data, reporting and business insights.

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

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