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National Customer Service Administrator

Date: 23-Jun-2022

Location: Crestmead, AUSTRALIA

Company: Metcash

Metcash | Australia’s leading wholesale distribution and marketing company


We have an exciting NEW opportunity to join our National Customer Service Team as a National Customer Service Administrator based in Crestmead.


A key part of this role is to provide high level admin support to the National Customer Service Manager and Assistant Customer Service Managers. 


What you’ll do

  • Run scheduled reports (Salesforce, Power Enterprise, Report 2 Web, customer sales data, rankings etc.)
  • Update and maintain customer records
  • Create and execute mail merges
  • Attend key meetings and take minutes
  • Assist with document control and updating procedures
  • Support with corporate credit card reconciliation and travel requirements




What you’ll bring

  • Minimum 3 - 5 years’ experience in a similar position
  • High proficiency of MS Office applications and intermediate-advanced Excel (including Pivot Tables)
  • Knowledge of Sales Force (CRM Systems)
  • Previous experience in generating sales reports is a must
  • Exceptional level of discretion, professionalism and interpersonal skills
  • Excellent Time Management and organisational skills with a demonstrated ability to prioritise
  • High attention to detail with great verbal and written communication skills
  • Proactive and collaborative mindset



What we can offer you 

  • Great Benefits
  • Ongoing learning and development
  • A supportive team environment

We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.


At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart. 


So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.


Make your Mark!