Retail Technology Support Advisor

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. 

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to: 

• Grow your career with tailored development programs 

• Thrive your way with flexible work options 

• Make your mark in a high-performing, values-led team 

About the Opportunity

 We have a fantastic opportunity for a Retail Technology Support Advisor to join our team in Crestmead on a full-time basis.

This role of Support Advisor is responsible for retailer support across a range of systems; retail pricing for retailers, host support data to POS systems, ordering and electronic invoicing, point of sale software upgrade, training for our retailers and the provision of technical customer support to our customers. It may also entail roll-out of Metcash programs with IGA Shop as an example.

Whilst the role is based in Queensland, the candidate will be asked to provide remote support to all our retailers Australia wide as needed.

In this Role

• Support retailer integration with Metcash systems; Host Support, electronic ordering, electronic invoicing and the provision of scan data
• Customer support (issue logging and resolution) and project delivery
• Support Metcash strategic retail level initiatives as required

• Mediate and resolve retailer technical issues
• Interact with a range of stakeholders including business team members, IT team members, external parties (such as POS Vendor Support desks)

• Ability to solve problems assisting the business in decisions through use of analytical tools.

You’re Likely a Match If 

• Intermediate Microsoft Office Suite skills
• Good written and verbal communication
• Superior customer service skills
• Good time management
• Structured and methodical approach to project tracking and reporting
• Experience with retail operations and POS systems is desirable
• Attention to detail
• Unquestioned ethics and integrity
• Demonstrated ability to readily absorb and apply new information 
• Demonstrated problem solving ability
• Experience with retail operations and POS systems
• Experience with Customer Service
• Experience with complex ERP systems is desirable

What’s on offer 

We’re proud to offer a workplace that supports your well-being, growth, and belonging: 

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually 

📚 Career Growth: Endless learning and development opportunities 

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion 

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)  

🧠 Mental Health: Gold accreditation by Mental Health Australia 

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited 

About Us  

Join us and be part of something bigger! 

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. 

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.  

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected. 

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