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Dispatch Manager

Date: 23-Jun-2022

Location: Eagle Farm, AUSTRALIA

Company: Metcash

Metcash | Australia’s leading wholesale distribution and marketing company


As the Dispatch Manager you will be responsible for the effective management of the Warehouse function for outbound goods. You will ensure workplace health and safety requirements, including Chain of Responsibility (CoR) are maintained.


Guided by the Branch Manager, you will liaise with the transport provider to ensure that delivery to the customer is timely, with any delays communicated, cost effective and within the parameters of agreements.


What you’ll do


  • Oversee the handling, dispatch and distribution for all outbound orders from the warehouse/s within the agreed service levels
  • Establish or adjust staffing levels and assign workload to optimize the efficiency of the outbound operations
  • Identify and recommend areas of improvement, establish innovative or adjust existing work procedures and practices to optimize efficiency of the warehouse, customer service and  personnel
  • Implement changes as identified and authorized by the management team to drive continuous improvement
  • Supervise staff providing feedback and managing performance issues
  • Ensure effective balance of labour use across the site, where labour requirements fluctuate in conjunction with the Branch Manager
  • Ensure all OHS, company policies and legislation is adhered to at all times
  • Adhere to correct manual handling procedures
  • Manage the escalation of any non-compliance issues with the 3PL, Dispatch Team and engage the Branch Manager as required


What you’ll bring

  • Proven warehousing and distribution experience
  • Must have a current LF Forklift Licence
  • Strong interpersonal skills, a powerful and clear communicator who motivates and inspires others; is able to collaborate with others to achieve company results and objectives
  • Excellent time management and organizational skills, and the ability to work in a high pressure, fast paced environment


What we can offer you

  • An extra week of annual leave each year after 12 months of service
  • Training and Development
  • You can make a difference and shape what this iconic Aussie brand stands for



We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.


At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart. 


So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail!


Make Your Mark!