Telesales Clerk

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

We have a fantastic opportunity for a Telesales Clerk on a full-time basis, located in our Darwin office. The Telesales Clerk is responsible for the input of customer orders to the computer. Customer orders may be received by Sales Consultants, email, telephone or fax. Upon completion the clerk will contact the customer to notify of lines not available for supply and offer a substitute, inform of new products on the market and specials available. Redirect or answer all customer queries politely. Assist with price inquiries and quotes where special prices are not necessary. Support all programmes run by the Sales Manager to further the company’s market share and image in the community.

In this Role 

• Processing customer orders promptly and accurately.
• Communicating unavailable items and offering suitable alternatives.
• Responding to customer enquiries or directing them to the appropriate department.
• Handling credit requests and following internal procedures.
• Keeping customers informed about special offers, new products, and service updates.
• Notifying the purchasing team of unusually high-volume sales.
• Maintaining awareness of HACCP, Food Safety, OH&S, and Equal Opportunity policies.

You’re Likely a Match If

• Pleasant telephone manner and accurate keyboard skills.
• Excellent communication and problem-solving abilities, with the ability to stay calm under pressure.
• Proactive approach to learning product knowledge and identifying sales opportunities.
• Strong time management skills and an understanding of promotions and incentives.
• Ability to work collaboratively with Independent Grocers Darwin and maintain professional relationships.
• Commitment to meeting freight and delivery deadlines while working efficiently throughout the day.

About Us 

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support. 

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.