Retail Standards Specialist

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores across Australia and New Zealand. With trusted brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

As a Retail Standards Specialist, you’ll champion quality, compliance, and operational excellence across the state. You’ll be the key link between national programs and store-level execution, helping retailers meet Metcash Channel Standards, Operational Excellence Programs (OEP), and Food Safety Audit (FSA) requirements.

In this Role

• Conduct in-store reviews to assess compliance with Channel Standards, OEP, and FSA
• Provide coaching and training to uplift retailer capability and compliance
• Support stores in adopting compliance systems like REFFS
• Collaborate with Account Managers and Retail Excellence Manager to identify and address systemic risks
• Manage store closures and de-banners as needed
• Coordinate retailer participation in events and programs
• Ensure catalogue standards are met (distribution, ticketing, stock)
• Capture store-level insights to support planning and continuous improvement

You’re Likely a Match If

• You have experience in retail, grocery, or foodservice operations
• You’re familiar with compliance, auditing, or operational standards
• You understand food safety frameworks and channel standards
• You’re detail-oriented with strong analytical and problem-solving skills
• You’re a confident communicator and coach
• You thrive in a fast-paced, multi-site environment
• You’re customer-focused and collaborative

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.