Collections Officer

Collections Officer - 12 month Fixed Term

About the role

Located in Heatherton and reporting to the Accounts Receivable Team Leader, the Collections Officer role is responsible for the prompt collection of monies from accounts within a designated ledger, along with responsibility for the application of IHG Collection Policy & Procedures.

What you will do

• Ensure adherence to current IHG Collection Policy and Procedures
• Responsible for the end to end collections cycle (the assessment, recommendation and creation of new accounts, and legal referral and queries)
• Responsible for the collections of monies due to IHG from accounts within a designated ledger, including the prompt and regular follow up of monies owed
• Responsible for recommending ‘late payment’, ‘stop supply’ or legal action on delinquent accounts

• Responsible for the resolution and/or escalation of customer queries

• Responsible for assisting the AR Team leader with monthly AR functions such as Weekly/Monthly Statements, Mid and End of Month Journals and End of Month Roll Over.

• Responsible for the allocation of monies paid on to various accounts within a designated ledger

• Undertake other ‘ad hoc’ duties as required

What you will bring

• 5+ years’ experience as a Collections Officer

• Exceptional Communication Skills, able to build effective relationships at all levels

• Solid understanding of ERP systems

• Intermediate to advanced Microsoft Excel & Word skills

• Excellent written communication skills and attention to detail

• Ability to work under pressure and thrive in a challenging environment

• Strong customer focus

About Us 　　　

We are a $14 billion plus business with locations across Australia, New Zealand and China. Metcash proudly support independently owned retailers across our portfolio of brands including IGA, Mitre 10, Home Timber & Hardware, Cellarbrations, Friendly Grocer, Campbells and The Bottle-O. At Metcash we are transforming our business and challenging the status quo of retail. We are creating a great place to work, with our 7,000 employees all passionate about achieving our purpose of Successful Independents.