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Customer Service Call Agent

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Date: 21-Aug-2019

Location: Heatherton, Australia

Company: Metcash




Customer Service Call Agent


•A competitive remuneration package

•Flexible work environment

•Modern Office facilities, free and secure onsite car parking, break out/ collaboration spaces

•Training opportunities, your personal development is important to us

•Multiple career opportunities and the opportunity to be part of our transformation journey

•Added benefits - Well-being days, extra leave days just for you; corporate health benefits and more


About the role

Reporting to the Customer Service Centre Manager, this role will see you as the first point of contact for the business. Providing retailers with support services utilising the relevant company systems and expertise, building trust and providing customer service excellence to ensure the customer enjoys their experience.


What You Will Do

  • Requirement to work within a rotating roster
  • Ability to navigate through multiple computer systems  
  • Efficient handling of service requests and communication with internal business units
  • Respond to emails within the stated service level in a professional manner
  • Minimise escalated calls
  • Logging of all calls within designated system
  • Receiving inbound and making outbound calls to our internal and external customers 


What You Will Bring

  • Proven ability to work to KPI’s
  • Positive and professional manner
  • Ability to work with minimal supervision
  • Strong communications skills, written and verbal
  • Intermediate level of competency in all MS Office applications (Excel, Word and PowerPoint
  • Excellent keyboard skills
  • Demonstrated ability to work within a team environment
  • Proficiency in leaning and accessing multiple systems
  • Ability to work in a non-scripted environment
  • Previous experience in a similar role


About Us    

We are a $13 billion plus business with locations across Australia, New Zealand and China. Metcash proudly support independently owned retailers across our portfolio of brands including IGA, Mitre 10, Home Timber & Hardware, Cellarbrations, Friendly Grocer, Campbells and The Bottle-O. At Metcash we are transforming our business and challenging the status quo of retail. We are creating a great place to work, with our 7,000 employees all passionate about achieving our purpose of Successful Independents.

If you are seeking a challenging and rewarding career in a busy and fast paced environment, do not let this opportunity pass. Apply today!


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