Head of Digital & Loyalty Enablement

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Make your mark in a high-performing, values-led team
• Thrive your way with flexible work options

About the Opportunity 

This is a senior digital leadership role for someone who knows how to turn complex technology environments into high-performing, resilient platforms that deliver commercial outcomes.

As Head of Digital & Loyalty Enablement, you’ll sit at the centre of our digital ecosystem — ensuring our websites, mobile apps, loyalty and marketing technology platforms are delivered securely, reliably and at pace. You’ll bring discipline to delivery, confidence to change, and consistency across brands, while enabling our marketing and digital teams to move faster without increasing risk.

This role is pivotal to our omnichannel ambition and our journey towards a more unified, scalable “One Platform” future.

In this Role

• Lead the delivery, stability and performance of customer-facing digital platforms, including Mitre10.com.au, TotalTools.com.au, mobile apps and digital experiences.
• Embed strong governance, release management and DevOps practices that balance speed, quality and operational stability.
• Strengthen cyber security, compliance, incident response and platform resilience through disciplined release, patching and monitoring processes.
• Accelerate time-to-market by removing delivery bottlenecks and enabling automation, standardised environments and CI/CD pipelines.
• Unify digital execution across brands through shared tooling, consistent deployment practices and scalable delivery models.
• Act as the technology delivery partner to Marketing, leading loyalty and marketing technology integration while aligning vendors and enterprise IT ways of working.

You’re Likely a Match If

• Deep experience delivering and enabling digital platforms at scale across websites, e-commerce, mobile and marketing technology.
• Strong grasp of agile delivery, DevOps, CI/CD pipelines, release governance and vendor management.
• Sound understanding of cyber security, compliance and operational resilience in customer-facing environments.
• Proven ability to embed disciplined delivery practices while maintaining speed and commercial focus.
• Confidence partnering with senior leaders across Marketing, IT and the business to turn strategy into execution.
• A pragmatic, risk-aware mindset with the ability to anticipate issues before they impact customers.

What’s on Offer
🏖️ Extra Leave: 5th week of annual leave, 2 well-being days, 1 volunteer day
📚 Career Growth: Endless learning and development opportunities
👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion
⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
🧠 Mental Health: Gold accreditation by Mental Health Australia
🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.
We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Join us and be part of something bigger!

#INFLA

#LI-SS1