Head of Retail Innovation

At TTHG, we’re not just selling tools – we’re building stronger communities.
As the powerhouse behind trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, we support independently owned stores, joint venture stores and company owned across Australia – giving local legends the edge they need to take on the big chains.

Now, we’re on the hunt for a bold, customer-obsessed retail innovator Head of Retail Innovation to lead the design of the store of the future.

About the Opportunity:

You’ll be the mastermind shaping what hardware retail looks like in the years to come. From futuristic layouts to AI-driven tools and digital-first experiences, you’ll fuse technology, design, and customer insight into scalable formats that turn good stores into great ones.

This isn’t just about design – it’s about redefining how Australians shop for hardware and how our stores connect with their communities.

In this role:

• Lead the Retail Revolution: Set the innovation strategy and bring bold ideas to life across the TTHG network.
• Design with Heart: Use human-centred design to create stores that are as practical as they are inspiring.
• Tech it Up: Explore and embed emerging tech – smart shelves, AI merchandising, digital signage and more.
• Partner Across the Board: Work hand-in-hand with Format, Marketing, Merchandise, Property & Store Development teams.
• Build the Blueprint: Create tools and processes that make store planning consistent, smart, and scalable.
• Lead a Dream Team: Build and inspire a team of experience designers, retail strategists, and tech trailblazers.

You are Likely a Match:

• You see beyond the blueprints – you understand how people move, shop, and connect.
• You’ve led transformation projects in large, multi-site retail environments.
• You balance creativity and commerciality like a pro.
• You’re fluent in CAD, planning tools, customer data, and retail analytics.
• You believe in empowering teams, taking smart risks, and learning fast.
• Bachelor’s degree in Business, Design, Architecture, or Retail Management
• Bonus points for a postgrad in Design Thinking, Retail Strategy or an MBA
• Proven experience in store design, space planning, and innovation leadership

 A bit about your style

• You’re authentic, courageous, and collaborative.
• You bring energy to a room and clarity to complexity.
• You empower others, lead with purpose, and never settle for “good enough.”

What’s on offer 

We’re proud to offer a workplace that supports your well-being, growth, and belonging: 

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually 

📚 Career Growth: Endless learning and development opportunities 

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion 

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)  

🧠 Mental Health: Gold accreditation by Mental Health Australia 

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited 

About Us  

Join us and be part of something bigger! 

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. 

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.  

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected. 

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