Marketing Coordinator - Loyalty

Joining the Metcash Family

At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About the Opportunity

We are looking to hire a Marketing Coordinator (12 months Fix-term Contract) to support and coordinate the planning, administration, delivery, ongoing improvement, and successful growth of IHG’s Loyalty program and also support the administration and successful delivery of IHG’s loyalty marketing program and initiatives – across disciplines including but not limited to digital, email and sms marketing.

In this Role

• Liaise with key stakeholders to grow, promote and enhance IHG’s Loyalty program, campaigns and initiatives.
• Oversee the loyalty and digital communications with team, state offices and stores, to deliver maximum engagement and increase both online and in-store sales
• Assist the loyalty team to coordinate, build and execute promotional email and SMS communications and tactics through the administration and ‘hands on’ delivery via internal communications platforms within set timeframes with highest level of accuracy and attention to detail
• Collaborate with key stakeholders to attain all content and information to produce communications.
• Development of marketing materials to support loyalty programs
• Support the gathering and presentation of key insights, to stores and business to help make better business decisions, including producing and updating regular campaign, monthly and ad hoc reporting as requested by Loyalty Manager.
• Support new stores onboarding onto loyalty and manage end to end experience with key stakeholders and ensure stores are onboarded within agreed timelines
• Work with the wider Digital, Brand, Merchandise & Promotions teams, as required, to contribute to the success of key digital marketing initiatives and promotions
• Provide various administrative support to loyalty team and key stakeholder as required in execution of loyalty operations and optimising marketing processes and systems, wherever required 
• Be the primary contact and collaborate with the Customer Service team with all training requirements and assist with customer queries and escalations.

You’re Likely a Match If

Recent graduate in Digital Marketing related discipline, and/or experience with some of the below:

• Experience in Loyalty and/or CRM programs, tools and techniques
• Experience in planning and implementing digital communications
• Experience in managing social media presence
• Experience with website CMS or eCommerce platforms
• Experience with reporting tools and analysing databases (preferable but not essential)
• Excellent written and oral communication and presentation skills
• Intermediate to advanced skills with one or more Email marketing platforms
• Ability to liaise cross-functionally with multiple stakeholders

Life at Metcash

🌈 Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!

🌐 An abundance of learning, development, and career growth opportunities.

🏆 Proudly awarded the “Bronze Employer for LGBTQ Inclusion”.

🌍 Recognized as the 74th in the "Equileap Top 100" globally for initiatives on gender equity.

⚖️A neutral gender pay gap of under 5% as published by WGEA 2022- 2023

🥇 Gold accreditation by Mental Health Australia.

💸 Incredible value discounts and perks through our team member app, “Our Local”.

About Us

Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and become part of something bigger!