People & Culture Advisor

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities.

Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.

About the Opportunity

As our People & Culture Advisor, you’ll play a key role in supporting leaders and team members across a range of people and culture matters. You’ll provide expert guidance on policies, procedures, and employee relations, helping to ensure a consistent and compliant approach across the business.

This role operates across both our Port Melbourne and Heatherton sites and offers a hybrid working model (3days office and 2 days WFH), giving you the flexibility to balance on-site engagement with remote work.

As the PAC Advisor you will be pivotal in fostering strong working relationships, building leader capability, and ensuring our people practices align with both business goals and legislative requirements.

What you will be doing:

• Provide advice and coaching to leaders and team members on P&C policies, Enterprise Agreements, Modern Awards, and employment practices
• Case manage employee relations matters such as absenteeism, performance management, and policy compliance
• Prepare accurate and timely documentation, including offers, consultation packs, and exit letters
• Maintain and enhance P&C content on the intranet to support self-service across the business
• Manage system updates and employee/position changes within the HRIS
• Identify trends and provide insights and training recommendations to proactively support leader development
• Contribute to broader P&C projects and initiatives that support organisational growth and culture
• Collaborate with stakeholders across both wholly owned and joint venture businesses

You’re likely a match if you are/have

• Tertiary qualifications in Human Resources, Business, or a related discipline
• Demonstrated experience in managing a range of employee relations matters, including complex case management
• Strong working knowledge of Australian employment legislation, industrial instruments, and regulatory frameworks
• Proficiency in HRIS platforms and confidence.  We use Success Factors so experience with this platform will be a advantage
• Proven ability to build strong relationships and influence stakeholders at all levels with empathy and credibility
• Excellent planning and organisational skills, with the ability to manage multiple priorities and deliver outcomes in a dynamic environment

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging: 

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually 

📚 Career Growth: Endless learning and development opportunities 

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion 

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)  

🧠 Mental Health: Gold accreditation by Mental Health Australia 

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited 

Apply now and help shape the people experience across Total Tools Hardware Group.

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