Quality Assurance Specialist (Merchandise)

About Us

At the Independent Hardware Group, we are passionate and committed to our purpose of championing successful independent businesses Australia wide and at the same time strengthening local communities’ one postcode at a time. We’re the leading partner to over 635 independently owned stores – giving them a competitive advantage to take the big chains to task, and with the trusted, strong heritage, hardware brands of Mitre 10 and Home Hardware, we enable retailers to the best stores in their town and as such ensuring builders, renovators and DIY’ers build, renovate and maintain the best homes for Australian families. The business is the 2nd largest player in the Australian hardware market. It is Trade focused with a competitive DIY offer with a rich consumer engagement supported by digital capabilities.  

About the Opportunity

A new and exciting opportunity has become available within our Heatherton office for a experienced Quality Assurance (QA) Specialist to support the quality assurance processes and legislation to ensure safe, legal and quality products within specification for our customers through co-ordination, communication, analysis, reporting and general support. 

Additionally, you will be responsible to ensure that products, services, and processes meet established standards of quality and reliability.

Sounds great! Tell me about the role

• Developing and Implementing QA Processes: Design, implement, and maintain QA protocols to ensure consistent product quality including overseeing the testing of products
• Analyzing Quality Data and Trends: Collect and analyze data to identify trends, recurring issues, and opportunities for improvement
• Collaborating with Cross-Functional Teams: Work closely with Category Managers, Suppliers and other Stakeholders to ensure quality processes are understood and followed locally and overseas.
• Creating and Maintaining Quality Documentation: Develop and maintain quality documentation, including inspection records, test results, and compliance reports.
• Developing Training Programs: Assist in creating training materials or conducting training sessions on quality standards, procedures, and best practice.
• Ensuring Compliance: Verify that products meet regulatory requirements, industry standards, and company policies.
• Recommending Process Improvements: Identify areas for improvement in production or processes to reduce waste, optimize efficiency, and enhance product quality

You’re Likely a Match If you have

• A strong understanding of trade practices, Australian Consumer Law, ACCC legislation and other laws and standards applicable to the role, an appreciation of their importance and a demonstrated ability to follow them
• Understanding of data driven insights generation to provide recommendation and develop an action plan
• Understanding of retail insights and practices
• Knowledge of Hardware or Other industry, market, trends and the end-to-end supply chain lifecycle e.g. vendor/warehouse/hardware/retail/ wholesale/independents an advantage
• Solid knowledge of relevant regulatory standards
• Understanding of the independent retail landscape
• Knowledge of Chain of Responsibility legislation
• Understanding of IT and business computing or analytical system
• Proficiency with standards for sustainability and ethical sourcing compliance

Life at Metcash

🌈 Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!

🌟 Enjoy a 5th week of annual leave every year after your first year.

🌿 Benefit from 2 well-being days and 1 volunteer day annually.

🌐 An abundance of learning, development, and career growth opportunities.

💼 12 weeks of gender-neutral paid parental leave for primary carers.

🏆 Proudly awarded “Bronze Employer for LGBTQ Inclusion”.

🌍 Recognised as 45th in the global "Equileap Top 100" for initiatives on gender equity.

⚖️A neutral gender pay gap of under 5% as published by WGEA 2022- 2023

🥇 Gold accreditation by Mental Health Australia.

💸 Incredible value discounts and perks through our team member app, “Our Local”.

About Us

Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and be part of something bigger!

#INHT