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Retail Systems - Support Analyst- 12 Month FTC

Date: 22-Jun-2022

Location: Heatherton

Company: Metcash

Metcash | Australia’s leading wholesale distribution and marketing company


About the Role 

We are currently seeking an experienced Retail Systems - Support Analyst on a 12 Month FTC based in Heatherton to support store staff and internal stakeholders in the effective use of retail technologies and processes used in store.  The role will involve understanding of how IT is used for facilitation of store outcomes.  Knowledge of systems such as Pacsoft, Sterland, Striven and Sympac is desirable but not essential.


What you’ll do 

  •  Maintain strong customer-focused relationships with store staff
  • Identify opportunities to improve efficiency at store level through the use of technology
  •  Managing IT system components for Store Relays
  •  Address Customer support requests effectively and within SLA’s
  •  Support day-to-day operations in stores around IHG initiatives such as loyalty, promotions etc
  • Document processes and procedures in a relatable format for end users
  • Perform IT related tasks for In-Store Projects as required


What you’ll bring 

  • Experience in the retail industry
  • Strong knowledge of store processes and technologies used in store.
  • Strong written and verbal communication skills
  • Proficiency in MS Excel and MS Word
  • Strong personal organizational skills to problem solve, work effectively under pressure
  • Attention to detail
  • A valid Australian driver’s license


What We Can Offer You 


  • The opportunity to help us to shape the future of independent business
  • Learning and development opportunities
  • An extra week of annual leave after your first year as part of our Fifth Week program, and the opportunity to purchase annual leave to help you recharge.


At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart. 


So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail. 



            Make your Mark!

 Metcash is the power behind Australia’s most successful independent retail brands