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Senior Business Analyst

Date: 11-Jan-2022

Location: Heatherton, AUSTRALIA

Company: Metcash

Metcash | Australia’s leading wholesale distribution and marketing company


Our Independent Hardware Group (IHG) is seeking a Senior Business Analyst based in Heatherton to come in on full time basis in the Digital IT team and will be responsible for designing and delivering software solutions across the enterprise. You will lead the analysis and implementation of sound, effective, reliable and easy to use IT applications and business processes. This role is a key liaison point between the IT team, external partners and Store employees.

What you’ll do:

  • Developing an in-depth understanding of current & proposed business processes, providing sound & practical advice to the business to introduce efficiencies through the implementation of systems and / or streamlined business processes.  
  • Working collaboratively with business and IT team members to deliver practical systems solutions that meet agreed business objectives and gather and analyse data to generate meaningful insights that shape future solution design.
  • Managing Projects and ensuring smooth introduction of new systems / enhancements and co-ordinating activities across multiple parties (internal & external).


What you’ll bring:

  • Demonstrated experience in the design, implementation & support of complex enterprise IT systems and digital commerce solutions and competence and experience working with CRM systems.
  • At least 5-years of experience in a high volume consumer goods business – ideally wholesale or retail environment and demonstrated experience in business process modelling, data analysis, requirements analysis, solution assessment and validation.
  • Has provided effective support of live systems (could have been on a part time basis) and can show examples of successfully diagnosing complex problems and implementing solutions to address them.
  • Demonstrated experience in being the key conduit between the business and IT on a significant change initiative and in formulating and delivering end user documentation / training.
  • Understanding of common API integration patterns and experience with Node.js, Azure Integration Services, experience using JIRA, LeanKit, Miro will be highly desirable.
  • Qualifications or certifications in Business Analysis and/or Project Management methodologies will be highly desirable.

What we can offer you 

  • The opportunity to help us to shape the future of independent business
  • Learning and development opportunities


At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart. 

So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.


                                                                                                                                                                                                                                                  Make your Mark!

                                                                                                                                                                                   Metcash is the power behind Australia’s most successful independent retail brands!