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Customer Service Team Member - Produce

Date: 20-Jun-2022

Location: Huntingwood, New South Wales, AUSTRALIA

Company: Metcash

Metcash | Australia’s leading wholesale distribution and marketing company


Are you passionate about customer service and fresh produce?  We have a great opportunity to join the Fresh team as a Customer service team member on a casual basis based at Huntingwood.


This role is responsible for increasing customer satisfaction from order to delivery process through prompt resolution.  The ideal candidate will have had some retail or FMCG background.  Hours are flexible with some weekend work required.


What you’ll do:


  • Ensure Customer service issues and enquiries are dealt with in a timely manner.
  • Process claims and orders accurately.
  • Arrange and Reschedule Customer deliveries as required.
  • Process reports, manual orders & credits
  • Follow all processes, procedures, and claims investigations in-line with Metcash Food & Grocery Standards.
  • General Administration duties as set out by management.



About You


  • Excellent verbal and communications skills
  • Strong data entry skills and attention to dtail
  • Skilled in Microsoft Office suite and in particular Excel


What we can offer you

  • Great opportunity
  • A great team culture
  • Develop your career with Metcash


We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace.


At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart. 


So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.


Make your Mark!