GM Supermarkets - NSW/ACT

About the Opportunity 

Due to an internal promotion, we are now seeking to hire a fantastic leader into the role of General Manager Supermarkets for our NSW/ACT business, overseeing over $1.5bn in sales. 

The General Manager is accountable for leading the growth, performance, operations and team of the Supermarkets business across the NSW/ACT region. This role is critical in developing and maintaining strong customer relationships, driving retail excellence and growth of our IGA footprint to ensure our brand and retailers are thriving in the NSW/ACT marketplace.  Reporting into the CEO of Metcash Food, and a part of our Food Senior Leadership Team, this role leads a cross-functional team spanning sales, logistics and commercial to generate sales growth, optimise operational efficiency, and ensure a consistently high level of customer satisfaction. 

As a key member of the IGA NSW/ACT State Board, the GM plays a key leadership role in shaping and executing the Metcash Food strategy in NSW/ACT and contributing to the broader Food pillar strategy. 

Success in this position requires strategic vision, strong commercial acumen, exceptional stakeholder management, inspiring leadership and a laser focus on results.  A deep understanding of both retail and wholesale environments, commercial levers and the ability to operate both strategically and operationally is essential for success.  Experience working closely with independent businesses is also an advantage. 

In this Role 

Safety Leadership: Champion a strong safety culture by providing visible leadership, role-modelling safe practices, and driving continuous improvement to reduce critical risks across all sites. 

Customer & Stakeholder Engagement: Build and maintain trusted relationships with supermarket customers, the IGA State Board, and external stakeholders, ensuring long-term sustainability, customer satisfaction, and positive brand representation. 

Strategic & Operational Execution: Develop and implement a state-aligned strategy to grow the supermarkets business, lead end-to-end operations across distribution, supply chain, and store support functions to deliver on efficiency, service, and performance targets. 

Sales, Financial & Commercial Management: Drive top-line sales, deliver EBIT, and manage the state P&L through targeted growth initiatives, margin improvement, cost control, and market responsiveness, while enhancing supplier and retailer partnerships. 

People and Stakeholder Leadership: Lead cross-functional teams in NSW/ACT and across the national matrix, represent Metcash on JV Boards and industry events, and ensure the IGA brand is upheld through influencing retailers, operational excellence, and channel standards. 

You’re likely a match if