General Manager Operations - NSW/ACT

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.  

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:  

• Grow your career with tailored development programs  

• Thrive your way with flexible work options  

• Make your mark in a high-performing, values-led team  

Our Food Service and Convenience business encompasses our wholesale, foodservices and distribution services across the Campbells Wholesale, Superior Food Services, and Independent Grocers brands – servicing small to medium businesses right across Australia. Joining the Food Service and Convenience business at Metcash means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia. 

About the Opportunity

As a pivotal member of our leadership team, you will take full ownership of Food Service & Convenience operations across your region — championing customer experience, operational excellence, commercial performance, compliance, and the development of high‑performing teams.

You will oversee the Northmead, Central Coast, Ingleburn, Canberra, Wagga, Albury, Tamworth, and Kays Meat branches, lead cross‑functional teams and manage the full regional P&L. Your focus will include ensuring safety and regulatory compliance, driving sales and profitability, and delivering continuous improvement initiatives that optimise supply chain performance and in‑store operational efficiency.

In This Role, You Will:

• Lead, coach, and develop high‑performing regional teams across warehousing, delivery, and retail operations.
• Translate national strategies into clear, measurable regional execution plans aligned to business priorities.
• Drive operational excellence, elevate customer experience, and deliver strong commercial outcomes across the region.
• Own and manage the regional P&L, consistently meeting or exceeding financial performance targets.
• Champion a culture of safety, accountability, and continuous improvement across all sites.
• Partner cross‑functionally to execute strategic initiatives and deliver service innovation.
• Ensure rigorous compliance with WHS, HACCP, Chain of Responsibility, and all relevant regulatory frameworks.
• Identify and pursue growth opportunities, optimise processes, and enhance service delivery performance.

You're a Likely Match If You Have:

• Strong commercial acumen with full P&L accountability and deep expertise in financial performance management.
• Leadership experience across retail operations, supply chain, or wholesale environments.
• Demonstrated success leading large, cross‑functional teams across multi‑site operations.
• Exceptional communication and stakeholder engagement capability, with a strong track record of leading organisational change and guiding teams through transformation.
• Proven ability to drive growth initiatives, deliver transformation programs, and embed continuous improvement.
• Comprehensive understanding of WHS, HACCP, Chain of Responsibility, and contemporary people leadership frameworks.
• Bachelor’s degree in a relevant discipline (master’s preferred) with strong analytical capability and data‑driven decision‑making.
• Agile, adaptable leadership style well suited to fast‑paced, customer‑centric environments.

Life at Metcash
We’re proud to offer a workplace that supports your well-being, growth, and belonging:  

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually  

📚 Career Growth: Endless learning and development opportunities  

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers  

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion  

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)   

🧠 Mental Health: Gold accreditation by Mental Health Australia  

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited  

About Us
Metcash is Australia’s leading wholesale distribution company, with revenue exceeding $18 billion in FY23, and an ASX Top 125 listed company.

We believe it is vital to Australia’s future to have a sustainable, independent, family-owned business sector. Independent retailers support their local communities — and we support them to be the “Best Store in Their Town” by providing merchandising, operational, and marketing support across our Food, Liquor, and Hardware pillars.

We’re proud of our inclusive culture and are committed to building a workforce that reflects the communities we serve. We welcome applications from all backgrounds, including First Nations peoples. If you have access needs or require support during the recruitment process, please let us know when applying.

Your personal information will be kept confidential and handled in line with applicable privacy laws.

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