Member Services

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

Independent Brands Australia (IBA) is the retailer arm of Metcash's liquor pillar. We're the largest network of independent liquor retailers in Australia, supporting Cellarbrations, The Bottle-O, IGA Liquor, Porters Liquor, Thirsty Camel and Duncans.

At IBA, being part of something bigger means making a real difference to local retailers, businesses and the community. We support a wide range of independently owned liquor stores, helping them compete with the large chains and thrive in a dynamic market.

When you join the IBA network you’re not just working with a family business, you’re getting backed by the strength of the Metcash Group. Whether you're on the retail floor, in store support or behind the scenes, you're helping to champion successful independents across Australia.

About the Opportunity

Are you customer-focused, administrative professional that is passionate about supporting independent liquor retailers? Metcash is seeking an IBA Member Services Coordinator to join our high-performing team and help deliver exceptional service to our retail liquor banners across NSW/ACT. This is a 12 -month Fixed Term Contract based in our Huntingwood office.

In this pivotal role, you’ll be responsible for the construction, administration, and communication of promotional activities, managing customer liaison, reviewing artwork, and supporting campaign execution. Your ability to coordinate effectively, manage timelines, and maintain high standards of service will directly impact the success of our independent retailers.

In this Role

• Development and construction of retail promotions and programs for all IBA retail brands. 
• Coordinate quarterly member IBA meetings and Committee meetings
• Building of briefs, and proofing of advertising material.
• Meeting the promotional and print deadlines and ensuring accurate information is produced within the agreed timelines.
• Manage the timely delivery and communication of retail programs through to the State Operations team and our retail members
• You will be responsible for general administration duties, responding to retailer and non-liquor trade queries via email, phone and collaborating with the national category team and state field operations team as required.

You’re Likely a Match If

• Previous experience in Liquor industry highly desirable, but not essential
• Excellent communication skills
• Highly organised with an ability to prioritise & manage workloads to achieve deadlines
• High level of attention to detail
• Intermediate skills in Excel and PowerPoint programs

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

#INFLA #LI-NS1