Regional Operational Compliance Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

Join our dynamic National Operational Compliance & Food Safety team as a Regional Operational Compliance & Food Safety Manager and help shape the future of food safety operational compliance across our Logistics, Convenience & Retail network. This position will ideally be based at Huntingwood or Crestmead Distribution Centre however will involve travel to support area of responsibility. 

You’ll play a key role in maintaining and improving our HACCP Management& Food Safety Programs, supporting Metcash Site teams, Support teams and our IGA Retail Network to ensure compliance and drive operational excellence. Support National Operational Compliance Manager in achieving a strong strategic direction and progress for the Programs.

This is your chance to make a meaningful impact while supporting efficient, scalable program development.

In this Role

• Lead the regular review, verification audits, and foster continuous improvement of Operational Compliance and food safety programs across all areas of our business
• Support quality-related certification programs including HACCP and export licensing across supported states and business pillars
• Provide expert support and guidance as SME to State Warehouse, Convenience, and Retail Operations teams on compliance, food safety, and legislative matters
• Act as a subject matter expert (SME) for Metcash national teams and strategic project initiatives as required
• Liaise directly with State and Local authorities & legislative bodies to work through regulatory changes and industry developments
• Foster a strong food safety culture through comprehensive HACCP implementation and team engagement
• Deliver your part of cost-efficient operational compliance and retail food safety programs for Metcash-owned operations
• Provide support to ensure compliance to recall management program in collaboration with the Recalls Team
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You’re Likely a Match If

• You thrive in a fast-paced, varied work environment
• Proven experience in Retail Operations or Independent Retail network operations
• Demonstrate extensive knowledge of food safety programs, legislative requirements and trade measurement practices within independent retail supermarket environments
• Understanding of HACCP compliance requirements across FMCG and supply chain operations
• Proven experience working with Metcash, IGA independent retailers, and logistics or retail support functions and can demonstrate an understanding of needs and support requirements
• Highly adaptable with a proactive approach to learning in a fast-paced, evolving business environment
• Exceptional attention to detail with the ability to pivot focus as needed while maintaining efficiency & detailed completion
• Strategic thinker with a track record of delivering and executing goal-driven plans
• Strong project management and stakeholder engagement skills, ability to be multi focused
• Proficient (basic to medium level) in using core business tools such as Excel, Word, and app-based platforms to support daily operations
• Strength & ability to influence stakeholders to a common direction, engage and collaborate across teams
• Team-oriented mindset with a commitment to working collectively to achieve shared success

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

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