Retail Standards Specialist

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

As the Retail Standards Specialist, your goal is to champion quality, compliance, and operational efficiency across the state for our Food pillar. This role ensures stores consistently meet Metcash Channel Standards, Operational Excellence Programs (OEP), and Food Safety Audit (FSA) requirements. Acting as a compliance and capability partner to retailers, the role conducts store checks, provides coaching and training, and builds capability in execution.

In this Role

• Support stores with channel standard compliance and monitor performance to identify systemic issues
• Conduct detailed in-store reviews against Channel Standards, OEP, and FSA requirements
• Provide education, coaching, and training to uplift retailer capability and compliance.
• Follow up on failed OEPs and FSAs, working with retailers to address gaps.
• Support adoption and training in the REFFS tool and other compliance systems.
• Encourage retailer participation in required events and programs, coordinating nominations and submissions.
• Capture and input store-level insights into CRM for Account Managers to support planning.

You’re Likely a Match If

• Understanding of retail operations, merchandising, or field execution programs
• Strong understanding of channel standards, food safety frameworks, and compliance processes
• Experience in retail, grocery, or foodservice operations.
• Background in compliance, auditing, or operational standards.
• Strong communication and coaching skills.
• Customer-focused with a collaborative approach.

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.