Retail Standards Specialist

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

At Metcash, we’re the power behind an independent Australia, proudly supporting local, family-owned businesses and helping them become the best stores in town.

We’re looking for a proactive and detail-focused Retail Standards Specialist to partner with independent retailers across Bathurst, Orange and the wider Central West region with occasional overnight stay.

You’ll be out in stores conducting reviews, coaching retailers and helping drive operational excellence, compliance and food safety standards. This is a hands-on, field-based role requiring regular travel throughout the region, including overnight stays when required.

In this Role

• Conduct detailed in-store reviews against Channel Standards, Operational Excellence Program and Food Safety Audit requirements
• Coach and train retailers to strengthen operational capability, compliance and in-store execution
• Monitor store performance, identify recurring issues and work with retailers to close compliance gaps
• Support stores following unsuccessful operational excellence or food safety audits, helping them develop practical improvement plans
• Drive the adoption of compliance systems and tools, including providing training and ongoing support
• Complete catalogue and promotional checks, including distribution, ticket-on-show and stock-on-show requirements
• Capture store insights in CRM and escalate emerging risks, trends and improvement opportunities to the Retail Excellence Manager

.You’re Likely a Match If 

• Experience within retail, grocery, foodservice, compliance, auditing or operational standards
• A solid understanding of store operations, merchandising, food safety or field execution
• Strong communication and coaching skills, with the confidence to build productive retailer relationships
• Excellent attention to detail and a practical, solutions-focused approach
• The ability to interpret audit findings, identify trends and manage competing priorities
• Experience supporting multiple retail sites or franchise networks will be highly regarded

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY26) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity. 

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