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Support Advisor

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Date: 13-May-2019

Location: Huntingwood, Australia

Company: Metcash







What we can offer:


  • 5th week leave
  • Career progression
  • Training and development


About the role:


You will primarily be responsible for ensuring that our retailer customers in the independent grocery, convenience and liquor space have the right partners, systems, processes and data to deliver on retailer expectations.  Additionally, through the transaction data interchange that Metcash and our partners, may help our internal teams and retailers provide their shoppers with the best possible experience in future. This role has a mix of field and office duties and will be initially focused on company owned stores roll-out support (Grocery and Liquor), inclusive of; store staff training, store ticketing, liaison with the Point of Sale software providers, and procedural training for cash management, daily reconciliation, stock take, ordering stock, and managing inventory in the stores.


The role will also work on project deliverables and provide general retail technology support to our independent retail customers, with respect to; Host Support System integration, electronic ordering, e-invoice processing, scan data configuration and implementation of our payments programs.


What you’ll do:


  • Support retailer integration with Metcash systems; Host Support, electronic ordering, electronic invoicing and the provision of scan dataCustomer support (issue logging and resolution) and project delivery
  • Relationship management: Vendors, Business, Suppliers and Customers
  • Support Metcash strategic retail level initiatives as required
  • Execute complex change management projects on a large scale (up to 3,000 stores within a project scope)
  • Mediate and resolve retailer technical issues
  • Ability to solve problems assisting the business in decisions through use of analytical tools.


What you’ll bring:


  • Intermediate Microsoft Office Suite skills
  • Good written and verbal communication
  • Superior customer service skills
  • Good time management
  • Structured and methodical approach to project tracking and reporting
  • Experience with retail operations and POS systems is desirable
  • Attention to detail
  • Unquestioned ethics and integrity
  • Demonstrated ability to readily absorb and apply new information 
  • Demonstrated problem solving ability
  • Encourage Stores to take up Services


About Us:


Metcash is Australia’s leading wholesale distribution and marketing company with sales of over $14 billion. We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars. Our purpose is to Champion Successful Independents!


At Metcash we BELIEVE independence is worth fighting for; in treating OUR PEOPLE. RETAILERS and SUPPLIERS the way we like to be treated;
and in GIVING BACK to the communities where we live and work



You must have the right to live and work in this location to apply for this job.

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