Store Manager - Inverloch - M10

Store Manager – Mitre 10 Inverloch

Mitre 10 Inverloch is a proudly Australian-owned business with strong community roots, supporting both local trade professionals and DIY customers across the region. While we have a well-established and successful trade operation serving builders, contractors and volume customers, we're equally passionate about helping homeowners, renovators and weekend project enthusiasts bring their ideas to life.

This is a unique leadership opportunity to oversee a diverse business that combines a thriving trade operation with a busy retail environment. We're seeking a hands-on, people-focused Store Manager who can balance operational excellence with delivering an exceptional customer experience across both sides of the business.

If you enjoy leading from the front, building high-performing teams, driving sales performance, and creating a welcoming and engaging store environment, we'd love to hear from you.

What you'll be doing

• Leading, coaching and motivating a multi-skilled team across both Retail and Trade operations
• Creating an engaging in-store experience that delivers exceptional service for DIY customers, homeowners and trade professionals alike
• Being hands-on on the shop floor, supporting team members and customers throughout the day
• Driving retail sales performance through strong merchandising, product presentation and promotional execution
• Building team capability through coaching, development and ongoing product knowledge training
• Overseeing daily store operations including stock management, trade order fulfilment and inventory control
• Coordinating deliveries, logistics and supplier relationships to maintain an efficient operation
• Building and maintaining strong relationships with builders, contractors and key trade customers
• Monitoring sales performance across both retail and trade channels and identifying growth opportunities
• Working closely with ownership and leadership to achieve business objectives and strengthen community engagement

What we're looking for

• A hands-on leader who thrives in a customer-focused retail environment and leads by example
• Proven experience leading teams and creating a positive, engaged and accountable culture
• Strong understanding of retail operations, merchandising standards and customer service excellence
• Experience working with trade customers, building products, hardware, timber or related industries
• Commercial acumen with the ability to drive sales growth across both retail and trade segments
• Strong operational capabilities with experience managing stock, deliveries and day-to-day store performance
• Excellent communication and relationship-building skills
• Background in hardware, trade, construction supply or big-box retail (highly desirable)
• Organised, practical and solution-focused with a strong work ethic

Why join Metcash at Mitre 10 Inverloch

We're proud to offer a workplace that supports your wellbeing, growth and sense of belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days, plus 1 volunteer day annually
📚 Career Growth: Endless learning and development opportunities
👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion
⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
🧠 Mental Health: Gold accreditation by Mental Health Australia
🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited