ALM Digital Program Coordinator

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

Australian Liquor Marketers (ALM) is the Liquor wholesale division of Metcash. We are the largest wide range wholesaler to the independent liquor trade. Being part of something bigger in the ALM team is all about making a huge difference for the local retailers, businesses and communities we service. And while you’re championing successful independents, the wider Metcash family is behind you with a sea of opportunities to develop yourself, grow your career, and make your mark.

About the Opportunity

We have a 6‑month fixed‑term opportunity for a Digital Program Coordinator (eCommerce & Loyalty) based at our Macquarie Park office. Reporting to the Digital Experience Manager, this role supports retailers and shoppers across our Cellarbrations, The Bottle‑O, Porters Liquor and IGA Liquor B2C digital platforms. You’ll ensure smooth day‑to‑day operations across multiple digital tools, combining customer service, operational coordination and technical troubleshooting. This is a great role for someone who thrives in a fast‑paced digital environment.

In this Role

• Partner with Category and promotional teams to coordinate and support implementation of pricing (base and promotional periods) across various digital platforms.
• Validate pricing and product accuracy through digital QA processes, ensure Key Retail Range and price are aligning with brand and platform standards.
• Support retailer onboarding, account set-up, and confirmation of go-live status where required.
• Resolve shopper and retailer enquiries across technical, promotional, and platform issues through multiple support channels (live chat, phone, and email), delivering clear guidance, timely resolutions, and consistent outcomes.
• Manage conflict resolution with a calm, customer-first approach, escalating issues appropriately and following through to completion.
• Maintain digital content and structure, including promotional content coordination and product taxonomy/updates (product and price maintenance).
• Maintain platform operations hygiene, ensuring order administration and inbox queues remain current within 24 hours (or agreed SLA).

You’re Likely a Match If

• HTML/CSS and SQL knowledge.
• Experience managing content via eCommerce platforms
• Experience working in a customer support, operations, or digital coordination role (retail/eCommerce strongly regarded).
• Strong written and verbal communication skills. Able to support shoppers, retailers, and internal teams professionally.
• Confident troubleshooting skills with the ability to identify root causes and communicate and document solutions clearly.
• Experience using Zendesk (or similar customer support platform).

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

#INFLA #LI-NS1

We are the largest supplier of liquor to independently owned liquor retailers and the largest broad range liquor wholesaler in Australia.

ALM supplies over 12,000 liquor customers. In addition to supplying liquor stores, ALM incorporates a specialist on-premise liquor division that supports bars, pubs, restaurants and hotels. Through our network of 14 distribution centres located in each State and territory in Australia, we support independent businesses with a competitively priced and extensive liquor range, delivered through our cost effective and efficient supply chain.