Change and Communications Manager

At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About the Opportunity

The Change and Communications Manager is the driving force behind smooth transitions. They ensure stakeholders, customers, and suppliers are engaged, while also assessing risks and readiness. Their focus? Crafting effective strategies and plans to inform, prepare, and engage our people, ensuring seamless adoption and success in the new landscape. From communications to capability uplift, they're the champions of change.

In this Role

• Drive awareness, desire, knowledge, ability, and reinforcement through tailored change management plans, minimizing resistance and maximizing engagement.
• Implement impactful communications, training, and delivery to mitigate change risks effectively.
• Develop comprehensive change collateral aligned with the Metcash Delivery Success approach, covering strategies, impact assessments, stakeholder engagement, and readiness processes.
• Collaborate with the program team to design, develop, and deliver fit-for-purpose change activities, stakeholder engagement plans, targeted communications, and monitoring mechanisms.
• Ensure seamless transition to business as usual (BAU) models, sustainability, and acceptance through robust transition plans and support.
• Actively participate in the Delivery Success change cohort to maintain consistency and excellence in change management practices.

You’re Likely a Match If you have

• Previous experience in a change management role within complex project, program environments.
• Change Management Qualifications and/or accreditations
• Strong knowledge of communication practices and techniques
• Ability to connect and work alongside all levels within the program and broader organization
• Strong collaborator with solid, writing, editing, and proofreading skills and experience in managing a variety of communication platforms using fit for purpose platforms/formats
• Strong leadership skills with the ability to set and communicate purpose and direction
• Outstanding written and verbal communication skills
• Strong Negotiation & Influencing skills
• Must be able to multitask and work well under pressure

Life at Metcash

🌈 Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!

🌟 Enjoy a 5th week of annual leave every year after your first year.

🌿 Benefit from 2 well-being days and 1 volunteer day annually.

🌐 An abundance of learning, development, and career growth opportunities.

💼 12 weeks of gender-neutral paid parental leave for primary carers.

🏆 Proudly awarded the “Bronze Employer for LGBTQ Inclusion”.

🌍 Recognized as the 74th in the "Equileap Top 100" globally for initiatives on gender equity.

🥇 Gold accreditation by Mental Health Australia.

💸 Incredible value discounts and perks through our team member app, “Our Local”.

About Us

Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and become part of something bigger!

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