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Digital Channels Strategy Development Manager

Date: 22-Jul-2021

Location: Macquarie Park

Company: Metcash

Metcash | Australia’s leading wholesale distribution and marketing company


Join an award winning team who have created our IGA Shop Online offering. In 2020, the team won the coveted Canstar Blue Award for the “most satisfied customers” for online groceries. In order to provide our customers with new products and features and continually enhancing our overall digital experience we are hiring


We are hiring a Digital Channels Strategy Development Manager to directly support the Head of Shopper Engagement in driving the implementation, strategic development and continuous improvement of the IGA Rewards and IGA Shop Online commercial, retailer, and shopper propositions.


What you’ll do


  • Work with existing vendors, teams across Metcash, and new 3rd party partners to develop offers which add value to retailer and shopper propositions, including 3rd party delivery, equipment and hardware, and marketing solutions vendors.
  • Support the Head of Shopper engagement with commercial modelling, business case development and presentation building.
  • Coordinate the budget management processes for IGA Rewards and IGA Shop Online including annual budget submissions, quarterly forecasting, five year strategy plan updates, and ongoing budget tracking and reconciliation.
  • Work with colleagues across Food, Group and other Metcash Pillars to share insights, strategies, plans and best practices.


What you’ll bring


  • A proven track record in retail and ecommerce marketing solutions
  • Experience working with qualitative and quantitative customer insights
  • Ability to manager and engage SME’s to ensure business solutions and commercial outcomes


What we can offer you


  • Hybrid working – flexibility is in our DNA, so we blend working from anywhere with time in the office
  • Free on-site parking and access to public transport
  • An extra week of annual leave after your first year as part of our Fifth Week program, and the opportunity to purchase annual leave to help you recharge


At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart. 


So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.


Make your Mark!