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Digital Performance and Reporting Analyst

Date: 17-Jan-2022

Location: Macquarie Park

Company: Metcash

Metcash | Australia’s leading wholesale distribution and marketing company


Join an award winning team who have created our IGA Shop Online offering. In 2020, the team won the coveted Canstar Blue Award for the “most satisfied customers” for online groceries. In order to provide our customers with new products and features and continually enhancing our overall digital experience we are hiring!

In this role we are looking for a Digital Performance and Reporting Analyst who will provide performance reporting, business intelligence, shopper insights and recommendations based on detailed data analysis on both online and offline data.


Your insights will be used to also provide an understanding of program and campaign performance, as well as shape strategy and planning to deliver increasing returns on investment from the Rewards program and IGA Shop Online.

What You’ll Do

  • Establish standardised campaign performance reporting suite including reach, penetration, response, sales and return on investment metrics for IGA Shop Online, and upkeep & improve these reports for IGA Rewards.
  • Produce monthly & weekly KPI tracking reports at appropriate levels of granularity to provide visibility of program performance to stakeholders across Marketing, Merchandise and Promotions, Suppliers, State teams and Retailers.
  • Ensure the use of shopper data for all reporting and analytics is done within the frameworks of applicable legislation (Spam Act and Privacy Act) and best practice industry guidelines.


What You’ll Bring

  • A proven track record in BI, analytics or marketing insight roles
  • An ability to create customer segmentations to target audiences based on purchasing behaviour, trends, geo-demographics etc
  • Experience with predictive modelling techniques such as Cluster analysis, Linear Regression modelling or CHAID analysis


What We Can Offer You

  • Hybrid working – flexibility is in our DNA, so we blend working from anywhere with time in the office, and flexible arrangements to suit your needs
  • Free on-site parking and convenient access to public transport
  • An extra week of annual leave after your first year as part of our Fifth Week program, and the opportunity to purchase annual leave to help you recharge


At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart.

So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.

Make your Mark!