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Digital Platform Operations Manager

Date: 22-Jul-2021

Location: Macquarie Park

Company: Metcash

Metcash | Australia’s leading wholesale distribution and marketing company


Join an award winning team who have created our IGA Shop Online offering. In 2020, the team won the coveted Canstar Blue Award for the “most satisfied customers” for online groceries. In order to provide our customers with new products and features and continually enhancing our overall digital experience we are hiring


We are hiring a Digital Platforms & Operations Manager who will work directly with the Head of Digital Experience, Technology, and Innovation, and be responsible for the operational management, support and continuous delivery of enhancements, data-driven loyalty & ecommerce operations and onsite customer experience.


What you’ll do


  • Manage day to day operations of the online business, from team delegation, workflow, support, data exercises and campaign delivery
  • Analyse data to monitor performance, plan improvements and demand in response to campaigns and promotional activities
  • Manage site schedule of promotional events to meet the needs of our national & state markets and maximise sales opportunities; including but not limited to product / category focuses, campaign launches, promotions and events
  • Build relationships with suppliers, retailers and technology vendors to support ecommerce and loyalty business strategies


What you’ll bring


  • Minimum of 3 years operations experience and an understanding of the loyalty, retail, ecommerce and technology space, and demonstrated history of working within any of these areas
  • Demonstrated ability to lead and inspire a high performing data team
  • Hands on  tools experience with CRM, CMS, Ecommerce, User Analytics, DMP, BI Tools, Jira, Confluence, MS Office and Google Sheets


What we can offer you


  • Hybrid working – flexibility is in our DNA, so we blend working from anywhere with time in the office
  • Free on-site parking and access to public transport
  • An extra week of annual leave after your first year as part of our Fifth Week program, and the opportunity to purchase annual leave to help you recharge


At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart. 


So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.


Make your Mark!