IT Portfolio Demand Manager

Joining the Metcash Family

At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means your part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About the Opportunity

We are on the lookout for a Demand Manager, IT Controls based in Macquarie Park on a fixed term contract with a view for possible extension and/or conversion to perm.

The Demand Manager is instrumental in guiding new initiatives through the early stages of Metcash’s delivery lifecycle. Focused on Corporate teams (Finance, People & Culture, Legal), the role bridges business and IT—driving stakeholder engagement, assessing business needs, and ensuring initiatives are well-governed and ready for delivery.

In this Role

Stakeholder Engagement

• Build strong relationships with Corporate stakeholders in Finance, HR, Legal or any assigned portfolio
• Bridge communication between Business and IT
• Run regular engagement sessions and help define business needs

Business Needs Assessment

• Develop and refine Idea and Discovery Briefs
• Facilitate initial assessments of business needs, pain points, and opportunities for technology enablement.
• Collaborate with Corporate partners to quantify business value and articulate clear success metrics
• Help prioritize initiatives based on strategy, value and urgency

Governance & Delivery Support

• Follow Metcash’s Delivery Success Method
• Ensure initiatives meet governance and documentation standards
• Represent Corporate in portfolio reviews and governance forums
• Guide initiatives through intake and readiness processes

Communication & Reporting

• Provide timely updates on progress, risks, and next steps
• Create reports and dashboards for leadership
• Support smooth handover to delivery teams

Risk & Issue Management

• Identify and escalate risks or scope changes early
• Support impact assessments during early initiative stages

Other Responsibilities

• Facilitate workshops and manage stakeholder expectations
• Support knowledge sharing within delivery teams
• Handle change requests and assess business impacts

You’re Likely a Match If

Key Skills

• Strong relationship-building across Business teams and IT.
• Clear, business-friendly communication of complex concepts.
• Skilled facilitator of workshops and scope definition.
• Structured approach to assessing business needs and opportunities.
• Effective in navigating ambiguity and early-stage governance.
• Excellent coordination and multitasking abilities.
• Proactive problem-solving with risk identification and resolution.

Technical & Business Knowledge

• Familiarity with Finance, HR, and Legal enterprise systems.
• Experience with project and portfolio management tools.
• Solid grasp of IT portfolio management frameworks.
• Awareness of emerging technologies and their business impact.

Experience

• 5–7 years in business engagement, portfolio management, or similar roles.
• Background in wholesale, retail, or FMCG is a plus.
• Proven stakeholder relationship success.
• Experience in business case development and investment justification.
• Exposure to digital project enablement or PMO/Portfolio teams is advantageous.

Life at Metcash

🌟 Enjoy a 5th week of annual leave every year after your first year.

🌿 Benefit from 2 well-being days and 1 volunteer day annually.

🌐 An abundance of learning, development, and career growth opportunities.

💼 12 weeks of gender-neutral paid parental leave for primary carers.

🌈 Experience a supportive and flexible work environment. We are a Flex Ready accredited workplace!

🙏🏼 Thrive where work and family truly co-exist. We are an accredited Family Friendly Workplace.

🏆 Proudly awarded “Bronze Employer for LGBTQ Inclusion”.

⚖️A neutral gender pay gap of under 5% as published by WGEA 2023- 2024

🥇 Gold accreditation by Mental Health Australia.

💸 Great team member discounts and perks.

About Us

Metcash is Australia’s leading wholesale distribution company, with sales of $19.5 billion in FY25. We’re also an ASX top 125 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and be part of something bigger!