Operations Programs Delivery Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity 

We have an exciting opportunity to join Metcash as an Operations Programs Delivery Manager. You will own and drive the successful delivery of national retailer programs and strategic projects. The Operations Programs Delivery Manager is accountable for end-to-end program management, ensuring alignment across states and functional teams, and embedding operational excellence through structured governance and execution.

In this Role 

• Lead key retailer programs, including Channel Standards and CRM initiatives, ensuring timely delivery and continuous improvement.
• Manage projects end-to-end—from scope development to execution—covering stakeholder engagement, risk management, and post-implementation review.
• Partner with cross-functional teams (Commercial, Merchandise, IT, Marketing) to align priorities and resolve issues.
• Oversee retail initiatives such as pricing, range, and sales projects for strategic alignment and measurable outcomes.
• Map processes, update SOPs, and create clear documentation and training guides for operational programs.
• Identify process gaps and improvement opportunities, bridging customer needs with operational capabilities.

You’re Likely a Match If

• Proven track record managing complex projects and multiple stakeholders.
• Strong commercial acumen with excellent decision-making skills.
• Experience in retail operations and /or retailer-specific projects.
• Skilled in delivering projects on Microsoft platforms.
• Ability to take ownership of programs and drive successful outcomes.

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support. 

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

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