Optimisation Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Make your mark in a high-performing, values-led team
• Thrive your way with flexible work options

About the Opportunity

At Metcash, we’re transforming how IT operates—making it simpler, smarter, and more customer-focused. We’re looking for an IT Optimisation Manager who can improve processes, drive change, and partner with stakeholders to deliver real impact.

In this role, you’ll work closely with IT leaders to identify opportunities to standardise and simplify processes, embed change, and uplift capability. You’ll also act as a trusted advisor, coaching leaders through change initiatives while leading key optimisation projects end-to-end.

In this Role, You Will:

• Partner with IT stakeholders and offshore teams to identify and implement process improvements across IT demand, contracts, time sheeting, and controls, including driving AI-led productivity initiatives

• Lead IT tools rationalisation and optimisation projects end-to-end, acting as Project Manager to deliver standardisation and efficiency outcomes
• Coach leaders and project teams on change management practices, ensuring successful adoption and maintaining the IT Change Heat Map for visibility and alignment
• Collaborate with Change & Communications teams and support PI Planning to deliver a consistent, customer-centric IT experience

You’ll bring:

• Strong experience in IT environments, with a focus on projects, process improvement, and transformation
• Proven ability to lead change initiatives in complex environments
• Solid understanding of change management frameworks (Prosci, AMPG or similar preferred)
• Confidence to coach, influence, and engage stakeholders at all levels
• Exceptional communication and storytelling skills, with the ability to simplify complex ideas
• A proactive mindset with strong planning, organisation, and problem-solving skills
• Experience in learning, capability uplift, and stakeholder engagement

What’s on Offer

🏖️ Extra Leave: 5th week of annual leave, 2 well-being days, 1 volunteer day
📚 Career Growth: Endless learning and development opportunities
👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion
⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
🧠 Mental Health: Gold accreditation by Mental Health Australia
🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.
We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Join us and be part of something bigger!

#INFLA

#LI-SS1