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Platform Services Manager

Date: 22-Jul-2021

Location: Macquarie Park

Company: Metcash

Metcash | Australia’s leading wholesale distribution and marketing company


Join an award winning team who have created our IGA Shop Online offering. In 2020, the team won the coveted Canstar Blue Award for the “most satisfied customers” for online groceries. In order to provide our customers with new products and features and continually enhancing our overall digital experience we are hiring


We are looking for a Platform Services Manager who will be accountable for the management and support of the IGA Supermarkets’ internal and external marketing technology platform services. This role will operate as a subject matter expert, solution consultant, technical support and relationship manager - and will work with many cross-functional teams on various projects to deliver solutions by finding efficiencies and opportunities in marketing optimization, personalisation and enhanced customer experience to increase conversions, drive growth and increase transactions across ecommerce and loyalty properties.


What you’ll do


  • Relationship Management of key technology Partners (including Governance, cadence and strategic
  • alignment)
  • Commercial management for key technology partners to ensure service delivery according to agreed service levels
  • Escalation management for issues raised by stakeholders relating to technology platforms and partners, our agreements or services being provisioned


What you’ll bring


  • Understanding of API integration solutioning, migrating large databases/platforms and processes, and technical project management and RFP process
  • Experience with Twilio, Braze, Heap, Segment, Adobe Target desirable as well as  SQL and constructing queries
  • Experience managing multiple stakeholders across large projects, and ability to influence and communicate cross-functionally
  • Demonstrated project management skills in a digital transformation project or a large scale content production environment


What we can offer you


  • Hybrid working – flexibility is in our DNA, so we blend working from anywhere with time in the office
  • Free on-site parking and access to public transport
  • An extra week of annual leave after your first year as part of our Fifth Week program, and the opportunity to purchase annual leave to help you recharge


At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor and hardware sectors. And while we may be large, we’ll always be locals at heart. 


So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.


Make your Mark!