Platform Services Specialist

Joining the Metcash Family

At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About the Opportunity

As our Platform Services Manager, you’ll be the go-to expert for managing and optimizing our internal and external marketing tech platforms. You’ll collaborate across teams, troubleshoot like a pro, and find new ways to drive growth, enhance personalization, and boost eCommerce and loyalty experiences. In short, you’ll be the engine behind marketing innovation that delivers results.

In this Role

• Support and optimize platforms like Twilio, Braze, Segment, Okta, etc.
• Support API integrations, data flow & data migrations, and troubleshoot with ease.
• Manage relationships with key tech partners and keep everything running smoothly.
• Troubleshoot service issues and uncover capability improvement opportunities.
• Support teams to deliver personalized, targeted, and automated customer experiences.
• Govern service delivery, reporting, and align tech solutions with business goals.

You’re Likely a Match If

• A degree in IT or a related field (or equivalent experience).
• Exceptional stakeholder management and project leadership skills.
• Hands-on experience with Martech stacks, SQL, Postman, SaaS platforms and browser console tools.
• The ability to juggle multiple priorities while keeping your cool.
• Great attention for detail
• A knack for translating tech talk into practical solutions everyone can understand.

Life at Metcash

🌈 Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!

🌟 Enjoy a 5th week of annual leave every year after your first year, as per the policy.

🌿 Benefit from 2 well-being days and 1 volunteer day annually.

🌐 An abundance of learning, development, and career growth opportunities.

💼 12 weeks of gender-neutral paid parental leave for primary carers.

🏆 Proudly awarded “Bronze Employer for LGBTQ Inclusion”.

🌍 Recognised as 45th in the global "Equileap Top 100" for initiatives on gender equity.

⚖️A neutral gender pay gap of under 5% as published by WGEA 2022- 2023

🥇 Gold accreditation by Mental Health Australia.

💸 Incredible value discounts and perks through our team member app, “Our Local”.

About Us

Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and be part of something bigger!

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