Process Specialist - Program Horizon

Joining the Metcash Family

At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About the Opportunity

We’re in the business of transformation – transitioning off our legacy ERP to a new ERP. As a Process Specialist, you’ll play a critical role in designing and refining the core processes that power our business. Reporting to the Process Owner, you'll bridge the gap between business needs and technology solutions. With your deep process knowledge and cross-functional insights, you’ll help drive simplification, alignment, and smarter ways of working across multiple processes across our organisation.

In this Role

• Collaborate with Technology teams to support solution design, testing, and deployment, ensuring alignment with business needs.
• Create and maintain process documentation, training materials, test scripts, and acceptance criteria for seamless execution.
• Lead testing activities including validation of data migration and functionality, escalating issues and ensuring deployment readiness.
• Identify opportunities to streamline processes and align practices across functions and states for greater efficiency.
• Support business readiness through process mapping, data cleansing, and stakeholder engagement ahead of deployment.
• Facilitate training, transition planning, and change advocacy to ensure smooth adoption and a successful move to BAU.

You’re Likely a Match If

• Strong communicator and facilitator, confident working across both business and technology teams to drive alignment.
• Proven ability to lead workshops, demos, and change initiatives, bringing people on the journey.
• Experienced in process design and optimisation, with 5+ years in retail, wholesale, or similar environments.
• Hands-on experience with digital transformation, including BPM, ERP, RPA, and system deployments.
• Solid understanding of IT delivery and change management frameworks, with proficiency in MS 365 and process mapping tools.
• Collaborative and agile mindset, with a balance of big-picture thinking and attention to detail.

Life at Metcash

🌈 Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!  

🌟 Enjoy a 5th week of annual leave every year after your first 6 months. 

🌿 Benefit from 2 well-being days and 1 volunteer day annually.  

🌐 An abundance of learning, development, and career growth opportunities.  

💼 12 weeks of gender-neutral paid parental leave for primary carers.  

🏆 Proudly awarded “Bronze Employer for LGBTQ Inclusion”. .  

⚖️A neutral gender pay gap of under 5% as published by WGEA 2023-2024  

🥇 Gold accreditation by Mental Health Australia.  

💸 Incredible value discounts and perks through our team member benefits program. 

About Us

Metcash is Australia’s leading wholesale distribution company, with revenue exceeding $18 billion in FY24. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and become part of something bigger!