Process Specialist - Program Horizon

Date: 15 Nov 2023

Location: Macquarie Park, AUSTRALIA

Company: Metcash

Metcash | Australia’s leading wholesale distribution and marketing company


Project Horizon is repositioning Metcash to be a modern, technology- led Wholesaler by transforming the way we do business by replacing multiple legacy ERP systems.  This role will be for a 24-month fixed term contract.


As a Process Specialist (also known as a Business Analyst) your role will provide deep end-to-end process understanding, while supporting the Process Owner with driving alignment & simplification. Under the direction of the Process Owner, the Process Specialist leverages their respective SME network to ensure our core processes are streamlined, efficient and effective.


What you'll do

  • Support the Technology team with the implementation of solutions including business requirements analysis, application functional testing, solution acceptance criteria, training, and documentation to achieve the strategic goals of the program.
  • Propose and validate any required workarounds for deployment, including identifying, documenting and contributing to the design and testing of transitional requirements (e.g. - RPA, Integrations, Manual process changes).
  • Assess and makes recommendations via the Process Owner for any required changes to design (exception only), e.g. – integrations, data mapping/ flows
  • Facilitate process reviews and demo sessions (showcasing) during Build and Blueprinting for deployments. (Solution advocates)
  • Identify Business processes and supporting applications that need to change to support strategic & digital transformation goals.
  • Drive data cleansing and process simplification to reduce the complexity of deployment.


What you'll bring

  • Demonstrated experience in process specialization within Retail/Wholesale environments.
  • Prior experience with BPM, IT implementations and business transformation projects.
  • Understanding of IT deployment & Change methodologies.
  • Ability to effectively communicate to technical and non-technical staff at level.
  • High level of competency with MS 365 tools.
  • Ability to identify Operational requirements
  • Ability to communicate at level to Business and Technology peers


What can we offer you

  • Flexible, autonomous work environment
  • Training opportunities, your personal development is important to us.
  • Opportunities for career progression
  • Added benefits - Wellbeing days, extra leave days just for you, corporate health benefits and more.

At Metcash, we’re the power behind an independent Australia. For almost 100 years we’ve been proudly supporting local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in the food, liquor, and hardware sectors.


We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Equity, an accredited Flex Ready workplace, and a Gold Standard Mental Health First Aid skilled workplace.


So, roll up your sleeves and bring your best self to work, and we’ll give you the support you need to develop a rewarding career and make your mark on the future of retail.


Make your Mark!